Criselda began with SCA in 2002 in data entry and delivery. There she quickly learned about the company’s many different departments. More importantly, however, she uncovered how to piece together the complicated claims processing puzzle so the finished product was unsurpassed in its quality and delivered with excellent customer service. She appreciates the challenge of figuring out a process or fixing a problem. The end goal always includes an improved process that adds efficiencies and reduces the workloads of other team members and departments. Criselda strives for excellence in the day-to-day operations of both the front and back ends of the appraisal claims process. She credits the dedication of the great team members she is privileged to work with for motivating her on a path of constant improvement and is gratified by the experience to lead and inspire other professionals under the SCA banner.