The difference is in the details
Client CommitmentWe develop relationships that make a positive difference in our clients’ lives.
Our principles and purpose
SCA is a claims management firm that has been a leading provider to the insurance industry for more than four decades. This has been achieved through our vast experience-gained knowledge of the claims process, a willingness to consistently provide quality products, and an unsurpassed dedication to customer service. To this point, we believe that the vehicle or property owner's experience is paramount and deserves all possible attention and care. Through successful interactions our insurance customers will continue to rely on us above our competitors.
We strive to be the industry leading, most full-featured provider of insurance services, from FNOL to claim payment and closure.
To exceed expectations of our clients as related to claim assignment handling through consistent teamwork, innovation and customer service.
Having core values are meaningless unless they are connected to behaviors that model those values. At SCA, our guiding principles help us define how we act toward each other and toward our customers. These values support our vision and shape our company culture. In addition to the Difference in the Details SCA puts into every client interaction, our most important directive is to make it easy to do business with SCA.
Our core belief
We make sure our employees take advantage of every opportunity to give clients a best in class service experience which is proven by our quarterly NPS scores. Since starting SCA in 1979, I have instilled the belief of giving our customers and partners more than what they asked for which is why our relationships will always continue to grow.
Tim Davis, Sr.
Founder & CEO
What Sets Us Apart
Unlike our competition, SCA Claim Services employs centralized Material Damage and Customer Service teams to laser focus on quality and consistency; helping our dedicated employees with direct access to a support network of managers and peers for any questions. In addition, every one of our insurance industry clients also has a Customer Success Manager (CSM) assigned to ensure we satisfy every inquiry and request. We feel having one key point of contact streamlines information access for our clients.
Net Promoter Score
How can we prove our model is superior? We ask! Our Net Promotor Score rankings come from sending thousands of adjuster
survey emails per quarter and with an average NPS of 71.2, we rank among the best companies in America.