About SCA
Our Values
Every SCA Team Member Wants You to Know
"ICARE."
Integrity
We do the right thing when no one is looking, and we are forthcoming with the truth even when it's painful.Client Commitment
We have urgency and intention in meeting our clients' needs.Accountability
We do what we said we were going to do.Respect
We are considerate and empathetic to all we work with.Excellence
We are driven to achieve results and exceed expectations.Celebrating 45 Years of Success
1979
Founded as Southern California Appraisal Company
1985
Built first claims management system, ICMS
1995
Began full coverage of California and changed name to SCA Appraisal Company
1997-2000
Added statewide coverage in Western and Mid-Western States, instituted centralized quality control of all work. SCA’s centralized business model was incepted
2002
Opened office in New York as Eastern Headquarters; added statewide coverage in the Eastern States, nationwide coverage
2003
Invested in digital technology making it possible to upload and send digital photos, transforming how we processed and managed work
2007 -2008
Built the SCA franchising concept and licensed first franchise in Detroit, Michigan
2009
Invested in web-based operating systems and workflow, the SCA Dashboard. SCA moves national appraisal network to Audatex estimating
2011
Became the first IA company to nationally utilize Wi-Fi technology for photo upload and estimate preparation in the field
2013
Invested in virtual technology by creating a smartphone ‘photo capture’ application for appraisers and vehicle owners
2014
Certifies having 141 licensed franchisee areas in US.
2015
Incepted the Special Lines Division to focus on heavy trucking and recreational vehicles.
2019
SCA celebrates 40th year of service. SCA moves entire network to CCC Estimating and Workflow.
2020
Established Woodland Capital Holdings – investment company focused on M&A in the insurance services industry
2021
Expanded services to include adjusting services in Property and Auto Liability. Changed name to SCA Claim Services
2022
Introduction of CORE claim management platform, a custom built portal used across the SCA enterprise to handle all aspects of our Auto, Property and Specialty business lines
Our principles and purpose
SCA is a claims management firm that has been a leading provider to the insurance industry for more than four decades. This has been achieved through our vast experience-gained knowledge of the claims process, a willingness to consistently provide quality products, and an unsurpassed dedication to customer service. To this point, we believe that the vehicle or property owner's experience is paramount and deserves all possible attention and care. Through successful interactions our insurance customers will continue to rely on us above our competitors.
Our Vision
We strive to be the industry leading, most full-featured provider of insurance services, from FNOL to claim payment and closure.
Our Mission
To exceed expectations of our clients as related to claim assignment handling through consistent teamwork, innovation and customer service.
Our Values
Having core values are meaningless unless they are connected to behaviors that model those values. At SCA, our guiding principles help us define how we act toward each other and toward our customers. These values support our vision and shape our company culture. In addition to the Difference in the Details SCA puts into every client interaction, our most important directive is to make it easy to do business with SCA.
Our core belief
We make sure our employees take advantage of every opportunity to give clients a best in class service experience which is proven by our quarterly NPS scores. Since starting SCA in 1979, I have instilled the belief of giving our customers and partners more than what they asked for which is why our relationships will always continue to grow.
Tim Davis, Sr.
Founder & CEO
What Sets Us Apart
Unlike our competition, SCA Claim Services employs centralized Material Damage and Customer Service teams to laser focus on quality and consistency; helping our dedicated employees with direct access to a support network of managers and peers for any questions. In addition, every one of our insurance industry clients also has a Customer Success Manager (CSM) assigned to ensure we satisfy every inquiry and request. We feel having one key point of contact streamlines information access for our clients.
Net Promoter Score
How can we prove our model is superior? We ask! Our Net Promotor Score rankings come from sending thousands of adjuster
survey emails per quarter and with an average NPS of 61.3, we rank among the best companies in America.
It’s All About People in Our Industry
421
National
Franchise Hub
Locations
998
Network for Auto, Specialty
and Property Work
102
Employees Servicing
our Burbank HQ
23,399
Adjusters Who Received
NPS Survey
Let’s Discuss Your Needs
Whether the claim requires an auto, specialty or property physical damage appraisal, adjusting services or ancillary service like appraisal clause or Department of Insurance re-inspection, SCA Claim Services is a one-stop destination for your professional insurance needs. If it drives, flies, digs, lifts, floats, crawls, powers or provides shelter, SCA can both appraise and adjust the claim!