About SCA

Our Values

Every SCA Team Member Wants You to Know

"ICARE."

Integrity
We do the right thing when no one is looking, and we are forthcoming with the truth even when it's painful.
Client Commitment
We have urgency and intention in meeting our clients' needs.
Accountability
We do what we said we were going to do.
Respect
We are considerate and empathetic to all we work with.
Excellence
We are driven to achieve results and exceed expectations.

Celebrating 45 Years of Success

1979

Founded as Southern California Appraisal Company

1985

Built first claims management system, ICMS

1995

Began full coverage of California and changed name to SCA Appraisal Company

1997-2000

Added statewide coverage in Western and Mid-Western States, instituted centralized quality control of all work. SCA’s centralized business model was incepted

2002

Opened office in New York as Eastern Headquarters; added statewide coverage in the Eastern States, nationwide coverage

2003

Invested in digital technology making it possible to upload and send digital photos, transforming how we processed and managed work

2007 -2008

Built the SCA franchising concept and licensed first franchise in Detroit, Michigan

2009

Invested in web-based operating systems and workflow, the SCA Dashboard. SCA moves national appraisal network to Audatex estimating

2011

Became the first IA company to nationally utilize Wi-Fi technology for photo upload and estimate preparation in the field

2013

Invested in virtual technology by creating a smartphone ‘photo capture’ application for appraisers and vehicle owners

2014

Certifies having 141 licensed franchisee areas in US.

2015

Incepted the Special Lines Division to focus on heavy trucking and recreational vehicles.

2019

SCA celebrates 40th year of service. SCA moves entire network to CCC Estimating and Workflow.

2020

Established Woodland Capital Holdings – investment company focused on M&A in the insurance services industry

2021

Expanded services to include adjusting services in Property and Auto Liability. Changed name to SCA Claim Services

2022

Introduction of CORE claim management platform, a custom built portal used across the SCA enterprise to handle all aspects of our Auto, Property and Specialty business lines

Our principles and purpose

SCA is a claims management firm that has been a leading provider to the insurance industry for more than four decades. This has been achieved through our vast experience-gained knowledge of the claims process, a willingness to consistently provide quality products, and an unsurpassed dedication to customer service. To this point, we believe that the vehicle or property owner's experience is paramount and deserves all possible attention and care. Through successful interactions our insurance customers will continue to rely on us above our competitors.

Our Vision

We strive to be the industry leading, most full-featured provider of insurance services, from FNOL to claim payment and closure.

Our Mission

To exceed expectations of our clients as related to claim assignment handling through consistent teamwork, innovation and customer service.

Our Values

Having core values are meaningless unless they are connected to behaviors that model those values. At SCA, our guiding principles help us define how we act toward each other and toward our customers. These values support our vision and shape our company culture. In addition to the Difference in the Details SCA puts into every client interaction, our most important directive is to make it easy to do business with SCA.

Our core belief

We make sure our employees take advantage of every opportunity to give clients a best in class service experience which is proven by our quarterly NPS scores. Since starting SCA in 1979, I have instilled the belief of giving our customers and partners more than what they asked for which is why our relationships will always continue to grow.

Tim Davis, Sr.
Founder & CEO

What Sets Us Apart

Unlike our competition, SCA Claim Services employs centralized Material Damage and Customer Service teams to laser focus on quality and consistency; helping our dedicated employees with direct access to a support network of managers and peers for any questions. In addition, every one of our insurance industry clients also has a Customer Success Manager (CSM) assigned to ensure we satisfy every inquiry and request. We feel having one key point of contact streamlines information access for our clients.

Net Promoter Score

How can we prove our model is superior? We ask! Our Net Promotor Score rankings come from sending thousands of adjuster
survey emails per quarter and with an average NPS of 61.3, we rank among the best companies in America.

It’s All About People in Our Industry

421

National
Franchise Hub
Locations

998

Network for Auto, Specialty
and Property Work

102

Employees Servicing
our Burbank HQ

23,399

Adjusters Who Received
NPS Survey

Meet our Team

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Let’s Discuss Your Needs

Whether the claim requires an auto, specialty or property physical damage appraisal, adjusting services or ancillary service like appraisal clause or Department of Insurance re-inspection, SCA Claim Services is a one-stop destination for your professional insurance needs. If it drives, flies, digs, lifts, floats, crawls, powers or provides shelter, SCA can both appraise and adjust the claim!

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