At the Collision Industry Conference held last month, SCA Vice President of Client Services Phil Langley lent his expertise to a panel discussion regarding insurance supplements.
Says Langley, who participates in the organization’s Industry Relations Committee:
“The industry really can benefit from better photos from everybody who’s taking the photos… The documentation and the justification is really the best practice that…covers everything, and then you can give out the details when we show up.”
The goal of SCA, adds Langley, is to streamline the claims process, which comes down to documentation and justification.
SCA, with more than 40 years of experience in the claims management industry, a nationwide roster of trained and knowledgeable appraisers, and a robust centralized Quality Control division, regularly scores among the industry’s best-performing firms in the percentage of claims requiring a supplement, per CCC quarterly statistics.
For more on the panel discussion on this topic, check out the article by Repairer Driven News: